E-service is also known as an online service refers to any information and service provided over the Internet. These services not only allow subscribers to communicate with each other, but they also provide unlimited access to information. These services may be free or paid.
Thus, E-Service comprises of the online services available on the Internet, whereby a suitable transaction of buying and selling is achievable, as opposed to the long-established websites, whereby only explanatory information are available, and no online transaction is made possible. Thus, e-service may also include e-Commerce, although it may also include non-commercial services (online), Online service delivery is an effective way to build close relationships with customers, partners, and the public while simultaneously cutting costs and reducing delays. Increasingly, organizations across a number of sectors are offering external-facing online services. The three main components of e-services are the service provider, service receiver and the channels of service delivery respectively.
For example, as concerned to public e-service, public agencies are the service provider and citizens as well as businesses are the service receiver. The channel of service delivery is the third requirement of e-service. Internet is the foremost channel of e-service delivery whereas other classic channels (e.g. telephone, call centre, public kiosk, mobile phone, television) are also well thought-out. There are various kinds of E-services such as;
• Bookings systems: Bookings for restaurants or reservations for a hotel can be managed online
• Training courses: Courses for training companies can be offered online etc.
• Electronic governance or E-governance: The four types of e-government services are Government-to-Citizen (G2C), Government-to-Business (G2B), Government-to-Employee (G2E), and Government-to-Government (G2G). Thus, Electronic governance or e-governance is the application of IT for delivering government services, exchange of information, communication transactions, integration of various stand-alone systems between governments to citizen (G2C), government-to-business (G2B), government-to-government (G2G), government-to-employees.
